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Frequently Asked Questions About Our Rose Boxes

What are Timeless Luxury Roses™ ?

Our entire line of Timeless Luxury Roses are real, fresh-cut natural roses that have been delicately cultivated from our very own boutique rose farm in Ecuador. Using a sophisticated proprietary solution our Preserved Roses are able to maintain their natural beauty, radiance and feel for up to a year. Our visually stunning elegant Rose Boxes make an exquisite addition to any room, and are the perfect gift for any occasion. 

Are these really Roses That Last A Year?

Yes! So long as they are kept at room temperature and not directly exposed to sunlight, these delicate Preserved Roses will maintain their beautiful natural appearance for up to 3 years.

How do your Preserved Roses last So long?

Our Preserved Roses are specially treated with our own sophisticated proprietary solution to ensure their natural appearance lasts for up to a year. This preservation technique ensures our Preserved Roses maintain the look and feel of fresh-cut roses but without any care and attention required. Palatial Petals prides itself on being an Eco-friendly and socially responsible company so you can rest assure that the process is completely environmentally friendly and no chemicals are used. Our roses are biologically degradable and harmless to children and pets.

Can I design my own Box of Roses?

Yes! We welcome custom orders. Our team works closely with each client to bring to fruition your own concept of how you would like your own personal special Rose Box to be designed. We can beautifully combine an array of patterns, letters, and symbols with a variation of shades and colors to make your own bespoke Rose Box exactly how you would like it.

Do I have to keep the Roses In a Box?

In order to maintain the optimal appearance of the Preserved Roses, we do not recommend removing them out of their Rose Box. Each Rose Box has been meticulously curated to ensure that the roses do not move out of place, removing the roses may damage them.

How do I care for my Rose Box?

It’s easy! Unlike a normal bunch of roses our exclusive signature line of Preserved Roses do not require watering, a change of vase, pruning of wilting petals or any other time-consuming maintenance. Simply keep the Box of Roses away from direct sunlight and within normal room temperature, and your stylish rose arrangement will retain its elegance and natural beauty for up to 3 years.

Can I schedule a Rose Box delivery for a specific time and date?

Yes! You can choose the exact date you wish for your rose arrangement to be delivered during the ordering process. For customers within Miami Dade County deliveries are handled by our own personal courier service, this enables us to guarantee delivery within your specified time frame. For customers nationwide delivery time is highly dependent upon the shipping carrier and although we do our best to cater for special requests, we are unable to guarantee a specific delivery time for every single order.

Do You Ship Overseas?

Yes! We offer FREE shipping within the USA and Canada also ship worldwide to more than 50 international countries. For more information please visit our Shipping & Delivery page.

What is Your Return Policy?

Unfortunately, because each one of our Timeless Luxury Rose arrangements are made to order specifically for an individual client, we are unable to accept returns.

Have any questions?

We are here to help. Our dedicated online specialists are available 24 hours a day, 7 days a week and will be delighted to answer your questions. Simply click on the "Contact Us" tab below to speak with a member of our customer care team.

 

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