Refund policy

 

Refund Policy 

All merchandise is perishable and made-to-order. Orders are handcrafted specifically for each customer, and once production begins, the merchant incurs all costs. For this reason, orders cannot be canceled or returned once created. Customers are responsible for providing accurate delivery information and accepting delivery on the scheduled date. Refunds are only issued for items that are defective or damaged during shipping. Refusal of delivery, failure to accept shipment, or requests for cancellation after production do not qualify for a refund. Time-sensitive orders, including gifts for events or holidays, are shipped according to the schedule provided, and delays caused by carriers are beyond the merchant’s control. By completing a purchase, customers acknowledge and agree to this policy.